In late 2019, we sent all users a satisfaction survey requesting feedback regarding the Portal and the PPA’s performance.  We have since collated the responses and suggestions received, and made a number of changes and upgrades to the Portal in response to your feedback.

We’ve prepared a summary of the survey results which may be downloaded from here.  The summary includes a list of the improvements we’ve rolled out and identifies some Portal features you might not be aware of, which are designed to improve your claiming experience.

If you have any questions about any of these changes, please review the relevant program webpage and portal user guide, or contact the Support Centre on 1800 951 285.