The Department of Health has advised that all exceptional circumstances requests relating to the period covered by the Sixth Community Pharmacy Agreement and administered by the PPA (1 January 2019 to 30 June 2020) should be submitted to the PPA no later than 30 September 2020. Any request received after this date will not be considered by the Department of Health.

An exceptional circumstances request should only be submitted where there are circumstances beyond your control that prevented you from submitting the claim successfully on the PPA Portal.

Further information about the exceptional circumstances process, including the exceptional circumstances request form can be found here.

Please note, as per previous correspondence, the deadline for EC requests about the CI program has already passed and no ECs will be considered by the Department.