For confidentiality reasons, bank account details were not transferred to the Pharmacy Programs Administrator from the Pharmacy Guild.  Bank details for each Service Provider must therefore be entered into the new Portal by the Main Authorised Person, who in the case of pharmacies is generally the pharmacy owner.  If you have submitted a claim but not yet entered your bank details, the payment will not be made until details are entered.

Instructions on how to submit your bank account details can be found on page 11 of the Portal Transition Guide, or contact the Support Centre on 1800 951 285 (9am to 8pm Eastern Time) or 

For security reasons, Support Centre staff are not able to enter bank details on your behalf.