The PPA understands that pharmacies and other Service Providers will be busy over the period ahead as Australia deals with the COVID-19 challenge.  To ensure we can continue to support Service Providers through this period, we advise that we’re enacting business continuity arrangements and expect that all PPA operations will continue as normal.  As part of our business continuity arrangements and to support ‘Social Distancing’ efforts, our Support Centre staff will be increasingly working from home.  This change to the way we operate will mean that:

  • Callers may occasionally hear additional background noise during calls
  • Our staff can less easily place a call on hold and check information with colleagues and Program experts – this may mean calls need to be transferred between team members more frequently.

We appreciate your understanding as we continue to work to serve you during this period.